ADRENALINE RIDERS PVT LTD ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website https://grabbikes.in ("Platform") or our services. By accessing or using the Platform, you agree to the practices described in this Policy and our Terms of Use.

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1. Applicability

This Privacy Policy applies to users located in India. We do not offer services outside India. All data is processed and stored in accordance with Indian laws.

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2. Information We Collect

a. Personal Data You Provide

When you sign up or interact with our services, we may collect:

• Name

• Date of birth

• Email ID

• Phone number

• Address (billing/shipping)

• Government ID or KYC documents

• Payment data (card, UPI, wallet info)

• Facial or biometric data (for verification, where applicable)

b. Information Collected Automatically

We may automatically collect:

• Device information

• IP address

• Browser type

• Location (approximate)

• Usage logs

• Cookies and tracking data

 

3. How We Use Your Information

We use your data to:

• Register and manage your account

• Process bookings and payments

• Verify identity and prevent fraud

• Respond to queries and customer support

• Send transactional or promotional updates (with opt-out option)

• Conduct analytics and improve services

• Comply with legal obligations

 

4. Legal Basis for Processing

We process your data based on:

• Your consent

• Performance of a contract

• Legal compliance

• Legitimate interests, such as improving services or fraud prevention

 

5. Sharing of Information

We may share your data with:

• Internal group companies and affiliates

• Third-party service providers (logistics, payment gateways, KYC vendors)

• Law enforcement or government bodies (as required by law)

• Marketing/analytics providers (with consent or opt-out option)

We ensure these third parties follow strict confidentiality and data protection standards.

 

6. Cookies and Tracking

We use cookies and similar tracking tools to enhance your browsing experience. You may choose to disable cookies through your browser settings. However, this may affect certain features of the Platform.

 

7. Data Security

We adopt reasonable technical and organizational measures to protect your data. However, no method of transmission over the Internet is 100% secure.

 

8. Data Retention and Deletion

We retain your data for as long as necessary to:

• Fulfill the purpose for which it was collected

• Comply with legal, tax, and regulatory requirements

You may request deletion of your account/data by:

• Visiting account settings, or

• Emailing us at support@grabbikes.in

 

9. Your Rights

You have the right to:

• Access your data

• Correct/update inaccurate data

• Withdraw consent

• Request deletion (subject to applicable laws)

• Object to certain uses (e.g., marketing)

To exercise any of the above rights, please email us at support@grabbikes.in

 

10. Children's Privacy

Our Platform is not intended for children under the age of 18. We do not knowingly collect data from minors.

 

11. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will be posted on the Platform with an updated effective date. Continued use after updates means you accept the revised policy.

 

12. Contact Us

If you have questions, concerns, or complaints regarding this Policy or our data practices, contact:

ADRENALINE RIDERS PVT LTD
Email: support@grabbikes.in
Address: #49, Sugan Complex, pillar no. - 103, CMH road, Halasuru, Bangalore 560008

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